Up & Go

Bathroom

Sweep, vacuum, and mop floor
Wipe down and sanitize sink
Clean mirrors
Wipe down and sanitize outside of cabinets
Scrub bathtub/shower including tiles and doors
Clean toilet bowl and entire toilet area including hard-to-reach areas
Remove dust and cobwebs
Empty trash

Kitchen

Sweep, vacuum, and mop floor
Wipe down and sanitize sink, countertops, and backsplash
Clean outside of appliances
Remove grease and build-up on stovetop and wipe clean exterior of oven
Wipe down and sanitize outside of cabinets and all surfaces
Empty trash

Living room

Sweep, vacuum, and mop floor
Dust and vacuum furniture
Vacuum rugs
Wipe down and sanitize tables and other surfaces
Clean mirrors
Dust windowsills and ledges
Dust lampshades and picture frames
Dust baseboards
Remove dust and cobwebs

Bedroom

Sweep, vacuum, and mop floor
Vacuum rugs
Wipe down and sanitize surfaces of bedside tables, desk, vanity, etc.
Clean mirrors
Dust windowsills and ledges
Dust lampshades and picture frames
Dust baseboards
Remove dust and cobwebs
Change sheets and make the bed (if requested and bed set provided)
Empty trash

Halls

Sweep, vacuum, and mop floor
Vacuum rugs
Clean mirrors
Dust windowsills and ledges
Dust lampshades and picture frames
Dust baseboards
Remove dust and cobwebs

The Fresh Start (+$32)

This in-depth service is tailored for homes that have not received consistent professional cleaning. In addition to the standard cleaning services, the Fresh Start includes:

Professional assessment of space and specific cleaning needs
In-depth cleaning of surfaces and floors, including hard-to-reach areas
Dusting of Ceiling fans (client must provide safe ladder)
Pet hair clean-up

If your home hasn’t been professionally cleaned in a while, a little extra attention (and elbow grease!) is needed to meet the rigorous quality standards of Up & Go service professionals. For $32, the Fresh Start service tackles dust and dirt in hard-to-reach areas, stains on walls, stubborn tub rings—all the areas that need work to get your home looking like new. This service gets your home in great shape for a reduced-price Refresh cleaning next month, or for you to more easily keep up until you’re ready for your next Fresh Start. Learn more about what's included in a home cleaning on Up & Go.

The businesses on Up & Go are all owned by the people who clean your home. Booking with worker-owned businesses means living wages, better quality service, and a stronger community.

A Fresh Start cleaning takes an average of 5-6 hours, depending on the size and needs of the home. Some 1-bedrooms can be cleaned in 2.5 hours, while we've seen a 3-bedroom take 10 hours. A Refresh cleaning, the service for homes being cleaned monthly or more, typically takes 4 hours. The service professional can provide a more specific estimate of the number of hour upon arriving at your home.

The Bottom Line: the service professionals will spend as long as is needed to make your home truly clean. The number of hours will not affect your price.

PRODUCTS: The following eco-friendly cleaning products are needed for your home cleaning. You can provide them yourself, or, for an additional $11 the service professional can bring the products.

White vinegar
Baking soda
All-purpose eco-friendly/non-toxic cleaning solution
Borax or Liquid Castile Soap
Natural Disinfectant Essential Oil such as: tea tree oil, grapefruit seed extract, lavender, and eucalyptus
Rubber gloves

EQUIPMENT: We ask that you have the following equipment available and accessible to the service professional:

Vacuum Cleaner (with attachments and replacement bags)
Clean Mop and Bucket
Dustpan and Broom
Rags and Paper Towels
Sponges and Scrubbing Brushes
Toilet Brush
Garbage Bags

If you have any specific concerns about equipment and cleaning products, please contact us.

PAYMENT. To offer both you and the service professional the fairest rate based on home size and cleaning needs, your Up & Go booking includes a price range. Once your appointment has been confirmed, Up & Go will place a 7-day authorization hold on your payment method for the maximum price listed in your service summary. The final payment amount will be confirmed by your service professional at your first appointment, based on the size and condition of your home. In rare cases, if the service professional determines that the appropriate service price exceeds the estimated range, we will contact you before the start of the job. This final payment amount will be processed after your service is completed. 95% of the cost of service goes to the service professional. The other 5% covers Up & Go’s costs to book the appointment.

CANCELLATION. We ask that clients notify us of any scheduling changes within one business day in advance of your scheduled appointment. If you cancel or reschedule less than 3 business hours* prior to your appointment, or the cleaning professional is unable to access your home per the instructions you provided, you will be billed for a No-Show Fee of 50% of the maximum estimated price for your requested service.

*Business hours are from 9am-5pm, Monday – Friday. So, for an appointment at 8am on Tuesday, cancellation must be made by 2pm on Monday.

ACCESS DETAILS. The service professional must be able to access the home according to the access details you provide in your online booking. For your first appointment, you must either be at home to meet the service professional, or leave the key with a doorman. If there are any changes to the access method you selected, please update your appointment details or contact us at least 3 business hours prior to your appointment time.

SERVICE QUALITY SATISFACTION. As worker-owners of cooperative cleaning businesses, Up & Go service professionals are dedicated to providing the highest quality service and ensuring client satisfaction. If you are not satisfied with the cleaning service you received, please notify Up & Go within 2 business days of the completion of the job and the service professionals can return within 72 hours to finish the specific incomplete component of the job. If you do not want the original service professional(s) to return, another member of the cooperative business can finish the job.

Tips are not expected, but welcome for a job well done. Tip amounts, while entirely up to the client, are commonly 15% of the cost of service. At this time, tips may only be paid via cash or check to the service professional. Up & Go will notify all users when tipping becomes available through the platform.

Frequently Asked Questions